ETEREO Return and Refund Policy
At Etereo, we are committed to ensuring that you have the best experience with our exquisite jewellery pieces. If for any reason you are not completely satisfied with your purchase, our return policy is here to assist you:
Eligibility for Returns:
1. Return Period: Items must be returned within 10 days of delivery.
2. The purchased items will only be eligible for return or refund if its damaged during shipping.
3. Condition: Returned items must be in their original condition, unworn, and with all original packaging and tags intact.
4. Non-returnable Items: Custom-made pieces and personalised jewellery are not eligible for returns unless there is a manufacturing defect.
Return Process:
1. Initiate Return: Contact our customer service team at etereo.vogue@gmail.com or +91 9833905105 to initiate the return process. Please provide your order number and reason for the return.
2. Packaging: Pack the item securely, ensuring it is protected from damage during transit.
3. Shipping: Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.
Refunds:
1. Inspection: Once we receive your returned item, it will undergo an inspection to verify eligibility.
2. Processing: Upon approval, the refund will be processed to your original payment method within 7-10 business days.
3. Shipping Charges: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error.
Exchanges:
1. Availability: You may exchange eligible items within the 10-day return period.
2. Process: Follow the same process as a return to initiate an exchange. Availability of the new item is subject to our current stock.
Damaged or Incorrect Items:
1. Report Immediately: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
2. Resolution: We will work with you to resolve the issue as quickly as possible, including options for a replacement, exchange, or refund.
Customer Support:
For any questions or assistance, please reach out to our customer support team at etereo.vogue@gmail.com or call us at +91 983905105. We are here to help!